All prices are in All prices are in AUD
Posted by Travis Liefting on 24th Apr 2020
Below is the latest update from Australia Post, their Parcel Post service has already been severely impacted due to the reduction of staff to meet social distancing requirements and less aircraft being available for freight. Now they cannot guarantee the delivery service of their Express range also. Please be aware that deliveries will be delayed! Thanks for supporting our Australian Made hose fittings - the Team at Speedflow!
Important update to our services
At Australia Post, we’re working hard to deliver for our customers in these
difficult times. We are however, experiencing significant delivery delays in
our network due to limited flights, social distancing requirements and a
substantial increase in parcel volumes as more people shop online.
These delays mean we are temporarily suspending the Express Post guarantee of
next day delivery as we are unable to commit to this timeframe. Express Post is
still available but parcels may not be delivered next business day every time.
We know you’re keener than ever to find out when you’ll receive your
deliveries. You can track your delivery through parcel tracking, the chatbot and the
MyPost App. We ask for your patience with our contact centre colleagues based
here in Australia who are doing their best to keep up with the additional
demand.
For all information about changes to service, up to date details on delays and
impacts including any Post Office closures, please visit our website.
Changing how we work to
remain safe
Many customers and businesses have asked us how we are changing our ways of
working to ensure the safety of our communities and teams.
Post Offices have implemented social distancing measures for all services
conducted in store. Cleaning standards and personal hygiene guidelines have
also been provided. Counter safety screens to improve hygiene and reduce risks
are also currently being rolled out across the country. The response to this
has been positive so far.
We’ve also had a number of questions regarding the safe handling of mail. The
World Health Organisation and the Australian Department of Health have stated
that the risk of contracting COVID-19 through handling of mail or parcels is
extremely low. Nevertheless, we’ve introduced health and safety protocols in
our facilities that ensure that mail and parcels are handled safely and that
human contact is minimised. Contactless parcel deliveries where a signature is
no longer required is also reducing risks.
Stay safe and thank
you for your understanding Australia.
Your team at Australia Post.
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